Numbers matter, on some level at least, but I believe we all know that numbers are highly limited in their ability measure what matters. I remember a Dilbert Cartoon (November 21, 1994) where Dogbert suggested that corporate health can best be measured by employee turnover rate. The “pointy-haired boss” (PHB) noted that their turnover rate …

Continue reading Missions, Numbers, and Pointy-Haired Bosses