The final step of localizing a video game for a new market is Quality Control. The steps of Internationalization and Localization are meant to make a game that feels natural in a new market. I noted in the last post, the goal is not to make the game feel local, but rather to make the player feel like a local within the game. The game should feel comfortable and immersive to the players in the new market but still have the plot, characters, and objectives of the original game so that people all over the world can “feel” as if they are united as players of the same game.

But there will be mistakes. No work is ever done without mistakes, oversights, and more. In some cases, it may have been done right, but could be done better. My daughter showed me a well-known error in video game localization. In the orginal, Japanese, version of a game (I think it was one of the Pokemon games but I could be wrong), a character buys a rice ball, and then begins talking about how much he enjoys eating rice balls (I don’t remember the Japanese name). Here in the Philippines, there are many possible equivalents— Puto or Buchi come to mine. No problem. But in the American version, rice ball is traded for jelly doughnut. On first consideration this seems like a perfectly good localization. Jelly doughnuts are a nice hand-held sweet treat. It arguably could have worked. But there were a couple of problems— one obvious and one far more subtle. On the obvious side, the picture did not match up. The imagery was part of the game that was held constant in internationalization. It was not changing in localization. While the image did not clearly identify what the food was, it looked quite a bit like a rice ball, and not at all like a jelly doughnut. That pulls one out of the immersiveness in the game. The words don’t line up with the visuals.

A far more subtle problem was in that the change was unnecessary. As I said, localization does not mean making the story look like it is happening in the new culture (such as making a game that takes place in Medieval France, now take place in 21st century Chicago). Rather, localization means making the game so that a person from Chicago will feel as comfortable there in the game world as someone from France, Brazil, or China. So turning a rice ball into a jelly doughnut is sort of like changing the visiting of the Great Wall of China to visiting the Grand Canyon in the game… or turning all of the sushi bars into taco stands. It is an unnecessary change and looks like the localizers don’t really understand what is important for the gameplayers. It is a bit akin to a foreign preacher coming to the Philippines and constantly bringing up famous Filipinos (Manny Pacquio, Pres. Duterte, Vice Ganda, Sharon Cuneta, etc.) or cultural artifacts (balut, adobo, bahay kubo, barong tagalog, etc) in a fruitless attempt to make the sermon “feel local.” IF THE MESSAGE IS NOT DRAWN FROM GOD’S WORD, AND DOES NOT DIRECTLY SPEAK TO THE FEARS AND HOPES OF THE AUDIENCE, IT WILL NEVER BE TRULY LOCALIZED.

In video game localization, quality control is done a number of ways (far above my knowledge) but most famously through lots and lots of gameplay. Just as the saying, “The proof of the pudding is in the tasting,” the proof of the localization is in the playing— by locals.

And this brings up the issue of role. Who does the steps.

  1. Internationalization. Much of this really must be done by the programmers in the home country. They have the code. They know the game. However, it may help to have consultation from outside. Ethnocentrism and mono-perspectivity of the programmers and gaming company can make it so that they don’t have a clear understanding of what aspects of their game are universal, and what things are culturally distinctive. So dialogue with those from other cultures (especially of potential markets is useful). If we say that the initial game market is “A” or “a,” and the future market in a different culture is “B” or “b,” then at Internationalization, the Dialogue/Partnership could be described as “Ab”— the home culture dominates this process, but needs inputs from the potential new market.
  2. Localization. Localization is best done by those from the market culture “B” who are already comfortable with original culture “A.” They should then be bicultural in a sense, but fully immersed and enculturated or acculturated in culture “B.” However, those from culture “A” have a role. After all, part of their role is to help the localizers really understand the lore, characterization, plot, and objectives of the game. These can be subtle things. Of course, to be effective in this, those from Culture A, but also be pretty comfortable in Culture B;, to be able to communicate these subtleties effectively. Still, this Dialogue/Partnership could be described as “aB”— the local culture dominates the process, but with effective communication going on to ensure nuances are not lost in translation.
  3. Quality Control. This process would be dominated by locals of the new market. After all, they are the ones who must feel comfortable and entertained in this new version of the game. Still, the original creators of the game should be part of the process to make sure that the game still “feels” like the original game. Again, this Dialogue/Partnership could be described as “aB.”

This dialogue applies to localization as well. There is need for dialogue between the “Missionary culture” and the “Recipient culture” at each level. At the Internationalization level, outsider perspectives are needed to make sure that theology that is comfortable in “A” (Missionary Culture) is not being passed along to Culture “B” with too much of that Missionary Culture embedded in it. This can most easily happen when theology is passed on with focus on proposition rather than narrative. I noted that case previously of “The Fundamentals” where the death of Christ (and universally relevant story) is boiled down into a limited explanation (substitutionary atonement for sin) that, while true, does a disservice to the broad implications that flow from the story, as well as the wide variety of canonical statements that exist. We want our contextualized theology to be “Biblical.’ However, as Jackson Wu (in the article I referenced and linked to in my previous post) described a statement of a friend of his, there is an unconscious tendency of “We do it because it is Biblical” to become “It is Biblical because we do it.” Culture A theologians need to fight paternalistic tendencies and listen openly to the challenge of Culture B theologians.

I remember when I was attending a Baptist college where we learned Baptist doctrines and theology. In so many cases my professor would express a Baptist doctrine, point to the Scriptural and Theological basis, and it is clear, understandable, and cohesive. They would often contrast this with perspectives of some other groups that appear pretty eisegetic and convoluted. However, then there were certain topics of Baptist doctrine where the professor would suddenly shift. The argument is no longer clear and cohesive but having a muddy dance around Scripture to justify it. One of those examples was the Baptist predilection for having a single pastor in a church… rather than having several pastors or a board of elders. Even as a 19 year old I realized that this was an area where my professor had drifted into “It is Biblical because that is the way we do it.” (By the way, I don’t care whether there is one pastor, many pastors, or no pastors. But this appears to be more of a cultural issue than an issue of sound Biblical interpretation.) Without outsider perspectives, there is a tendency to keep slipping into the same ruts.

Of course, this works both ways. When one looks at Bevans work on evaluating contextual theologies (“Fair or Foul”) he notes a few things relevant to this post. For one, the theology should come from the users. It should not come from an outsider or a single prophetic figure. Ideally, it should come from the community of faith. In the way I am describing it, the localization process is driven by locals. It may not be “from the masses” but it would come from a group within the church culture. A second thing is that the localized theology should challenge and be willing to be challenged by outsiders. Much like in video games, there needs to be challenging dialogue from both sides. A third thing is that it should be understandable and utilized by the populace. In other words, it should not be narrow and esoteric. If it is localized, it should be felt as if at home in the church and the church in it. This is in line with video game localization where the tests are Quality Control where it is evaluated by actual use, and by sales (its use and acceptance by the general gamer population).

I think I have dealt with this topic enough. But I do think that the process of video game localization has value in the localizing of theology. Among these values are:

  1. Recognition that one must identify aspects of theology that must be embraced as universal… in that removing it would its universality across cultures.
  2. See that the distinctive “DNA” of a theology is found more in its characters, plot, and objectives. Propositional statements are more likely to be developed from the stories to give answers to needs that are based in church history or church locality. As such, the Biblical story should be held constant as well as key characters and objectives in the story. These should not be localized by being changed, but presented so that people in different cultures can feel at home in that outsider story.
  3. Theology needs to be evaluated as a two-way street… developed dialogically and challenged dialogically. Its successful localization is determined to the extent that it is successfully used and understood by Christians in that culture.
  4. The church, living out its theology, should look different in different settings. However, it should feel as if it is a common faith worshiping a common God— Savior and Lord.

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